Truly Announces VOIP+ Technology To Deliver Crystal Clear Calling at 50% Packet Loss
This week, Truly announced the release of its industry-leading VOIP+ technology, supporting crystal clear VOIP audio at 50% packet loss. This exceeds benchmarks set against incumbents like RingCentral, as well as challengers like Dialpad, Twilio and Zoom.
Unlike web applications which tolerate variable internet conditions, phone systems rely on good connectivity to stream information in real-time. Without this, calls drop, break up, or force participants to talk over each other, which greatly disrupts the user experience.
Until now, the only solution to this problem had been to invest in expensive hardware – premium internet packages, sophisticated routers that enable “Quality of Service” (QOS) and ethernet cables installed at every desk. This is both expensive and difficult to manage, which is why 80% of businesses have kept their telephony systems on-premise with landline infrastructure.
“With people now working from home on generic commercial hardware and internet connections, the on-premise model just doesn’t work anymore,” noted Jodie Yorg, Truly’s COO. “Companies need to somehow both make the jump to the cloud and figure out a strategy to get QOS figured out in an environment they no longer control in order to guarantee end user productivity and a great customer Experience.”
Truly’s VOIP+ technology makes this dependency on hardware a thing of the past.
“By leveraging the latest advancements in audio processing technologies, we can correct audio streams in real-time, so well that you can carry out a call over airplane wifi or a tethered mobile phone connection”, noted Erol Toker, the company’s founder and CEO. “No more expensive IT work is required… open up your laptop and go”.
In addition, Truly continues to offer the highest rated customer service level of any vendor according to G2Crowd reviews. Its entire support team is made up of experienced/trained IT professionals and offers a 2min ‘direct-to-end-user’ response time, with an average time to resolution of under 30mins.
